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Information

Orange County Government has invested an additional $30 million into the Individual and Family Assistance Program, increasing the total investment to $60 million. The program provides a one-time payment of $1,000 per household for residents affected by COVID-19 to help bridge financial gaps. Residents who have already received funding from Orange County’s CARES Act Individual and Family Assistance Program are not eligible to apply. The application portal will open on:

  • Monday, October 12, 2020 at 8 a.m.
  • Saturday, October 24, 2020 at 8 a.m.

How to Apply for the Individual and Family Assistance Program

Step 1: Check for Eligibility

Read the Frequently Asked Questions to review all required documents and eligibility criteria to ensure you qualify for this program. Do not start the application if you do not have all your required documents.

Eligibility Criteria

Applicants must meet all criteria to be considered for the Individual and Family Assistance Program. Eligibility requirements include:

  • You reside in Orange County, Florida.
  • You pay rent or have your main residence in Orange County, Florida.
  • You or another adult (18 and over) in your household lost your job or experienced a reduction in hours at work due to COVID-19 (adult with COVID impact must be the applicant).
  • You are a U.S. Citizen or legal resident (adult applying for the assistance must be a U.S. Citizen or legal resident).
  • You or another adult in your household have not already received funding from Orange County’s CARES Act Individual and Family Assistance Program.
  • Photo I.D., Social Security card and COVID-19 impact documentation must match the applicant’s name and cannot be from different individuals.
  • The name entered on the application must match the name on the Social Security card in order to process the payment.

Frequently Asked Questions

May multiple individuals in my household apply for assistance?
No. The program only allows for one application per household. Households with multiple applications will have all applications rejected.
If I already applied for assistance, may I reapply?
Residents who have already received funding from Orange County’s CARES Act Individual and Family Assistance Program are not eligible to apply.
May I use a P.O. Box or a family member/friend’s address as my physical or mailing address?
A P.O. Box may not be used as an address for this program if you have a valid physical mailing address. However, if the U.S. Postal Service does not deliver to your residence, a P.O. Box may be used, only if additional documentation is submitted with your application to verify your residence. Applications that use a P.O. Box will be delayed due to additional time needed for verification. Note: No documents can be submitted after you complete your application.

If you use someone else’s address, assistance will be denied if someone else has already received assistance or applied for assistance at that address.
Will you validate my address?
The applicant’s address will be validated by the system for Orange County residency. Please make sure to enter your physical address in the system. If the address you enter in the system is different than the address on your Photo I.D., you will need to upload an additional document to verify your current address. If there is an issue validating an address, your CARES application will be delayed or denied, and you may need to provide additional documentation.
Will certain residents be prioritized?
Application to the program is on a first-come, first-served basis for eligible residents until the funds are depleted. If the funds are not spent or identified for payment by December 30, 2020, they will be returned to the U.S. Department of Treasury.
Is this program available for residents who live outside of unincorporated Orange County (e.g., in cities in Orange County)?
Yes. The program is open to all residents who live within the boundaries of Orange County. Cities in Orange County include Apopka, Bay Lake, Belle Isle, Eatonville, Edgewood, Lake Buena Vista, Maitland, Oakland, Ocoee, Orlando, Windermere, Winter Garden and Winter Park.
What is the timeframe in which I will receive funding after I have been approved.
You should receive the funding within 6 to 8 weeks after receiving an approval email.
Am I able to save and come back to my application?
No. The application must be completed in one session. Documents cannot be edited after the application has been submitted. Applications will be automatically rejected if documents are missing, falsified or illegible. We recommend you save the required documents on your device and name them appropriately (my Photo I.D., my COVID impact, etc.) prior to applying.
Where can I check the status of my application?
You will receive an email with the status of your application. Please add DoNotReply@ocfl.net to your approved email list so you will not have to search for it in other email folders, such as spam, junk, etc.
If an applicant elects to use the paper, mail-in process, will the application be delayed?
Applicants requesting a paper application should call 3-1-1 when the portal is open to obtain their application, as well as receive proper instruction for submission. Paper applications may take a few more days to process to allow time for mailing. Once a paper application is received, it will be reviewed at the same time as the digital applications.
What if I am exempt from public records?
If you believe you are exempt from public records pursuant to Florida Statute 119.071, please contact 3-1-1 only after you have successfully submitted your application and received your confirmation code. You must provide the 3-1-1 staff with the exemption that applies to you under the Florida Statutes. Program staff will mark your record exempt from public record requests.

Required Documents

All applicants will need the following documents before they fill out the application:

  1. Photo I.D. for the applicant (e.g., U.S. Government-issued driver's license, passport, etc.)
  2. Social Security Card for the applicant, or a document from a government entity or verifiable institution that includes full Social Security number
  3. Documentation showing a loss of income. Below are the types of documentation that can be submitted. However, please note more than one document may be required to show the loss of income:
    • Employer notice of reduced hours, furlough or layoff
    • Two paystubs that show reduction in income: one (1) 2020 paystub to show your pay prior to impact and one (1) paystub to show a reduction in pay
    • Unemployment letter showing award or other information related to COVID-19
    • Any other documents that show a reduction of income related to COVID-19

Step 2: Complete the Application

Complete the online application form. Applicants are required to affirm and upload relevant documents to be considered for Orange County’s Individual and Family Assistance Program.

Step 3: Application Review

Orange County Government will evaluate the applicant’s documents for eligibility. Applications will be automatically rejected if documents are missing, falsified or illegible. No documents can be submitted after you complete your application.

Step 4: Notice to Applicant

Applicants will be notified of their status once their application has been reviewed.

Step 5: Processing and Distribution

Accepted applications will be processed for direct payment via check through the mail to the applicant.

Apply Here

The Individual and Family Assistance Program will reopen to accept applications on Saturday, October 24, 2020 at 8 a.m. Updates will be communicated on this web page and through Orange County’s social channels.
Updated October 13, 2020

Contact Us

General Questions
Dial 407-836-3111