Professional Help

What is it?
Through our EAP, employees and their family members (children and spouses) have access to free counseling sessions.

How it works?
In order to utilize counseling services through the EAP, you must call 1-855-221-8925.

The Process:

• The first time you use it, you will be asked for our Web ID, which is ORANGECOUNTY.
• You will be asked to identify why you are calling. Note: EAP offers a wide variety of services for employees/families. Once you specify what service you need, you will be asked if you prefer virtual or in-person counseling.
• Next, you will be given a list of providers in the area you specify.
• Once you identify which provider you would like to use, you will be given a referral number. The EAP will also forward your information to the provider.
• The last step is to reach out to the provider and schedule your appointments as you see fit.
• Employees and/or family members are given six sessions, which are good for six months beginning the day they are requested.
• After the twelve-month period has lapsed employees and/or families are eligible to receive six more sessions.

Visit guidanceresources.com for more information. You will need to create an account the first time you enter the site, which will require the Web ID (ORANGECOUNTY). There is also a mobile app.

Counselor’s Hours:
Wednesday & Thursday
1:00 p.m. - 7:00 p.m.

To Schedule an Appointment:

• Call EAP at 1-855-221-8925
• Provide Web ID: ORANGECOUNTY
• Receive Verification Code
• Call 312-705-1543 to make an appointment with Janelle Carbon-Rodriguez, LCSW

• Trained professionals who support individuals, couples and families through talk therapy.
• Types of challenges that can be supported: depression, anxiety, trauma, addiction, sexual health, LGBTQ+ related challenges, multicultural topics, eating disorders, marriage and family conflict and more.
• Therapy can occur on an individual basis, in a group setting or family session. It can take place in an office setting, the comfort of your home or online through video or phone-based telehealth platforms.
• Providers through Cigna

• Individuals trained to prescribe and administer medications called “psychotropic drugs” that support your mental health.
• These professionals are either psychiatrists who are specialty trained Medical Doctors (MDs) or Advanced Registered Nurse Practitioners (ARNPs) who work under the guidance and supervision of psychiatrists.
• Providers through Cigna

• Offer a variety of services that encompass counseling psychology, which uses evidence-based talk therapy strategies to support an individual’s behavioral health needs.
• Also utilize various types of psychological testing, which can help individuals understand themselves better as well as understand, more holistically, various strengths and weaknesses that may be helpful for them to address.
• Providers through Cigna

• Offer a variety of services that encompass counseling psychology, which uses evidence-based talk therapy strategies to support an individual’s behavioral health needs.
• Also utilize various types of psychological testing, which can help individuals understand themselves better as well as understand, more holistically, various strengths and weaknesses that may be helpful for them to address.
• Providers through Cigna