Office of Tenant Services

Florida Housing Search
Allows potential renters to research rental prices within Orange County and Florida.
Phone: 1-877-428-8844
Website: floridahousingsearch.org

U.S. Department of Housing and Urban Development
HUD allows for potential renters to search for tax credits and available subsidized units.
Website: hud.gov/states/florida/renting

Orange County Housing and Community Development
Provides information and requirements for the Section 8 Rental Assistance Program.
Website: ocfl.net/NeighborsHousing/RentalAssistance.aspx

Central Florida Coalition for the Homeless
If you are in an immediate emergency housing situation, please contact the Coalition for the Homeless.
Phone: (407) 652-5300
Website: centralfloridahomeless.org/shelter-programs
Email: coalition@cflhomeless.org

Heart of Florida United Way
For assistance with resources and information about other programs within the County, please contact United Way.
Phone: 2-1-1 or 407-839-4357
Text: Text your zip code to 898-211
Website: hfuw.org/gethelp/

Homeless Services Network of Central Florida
The Homeless Services Network can provide information and assistance with housing related issues.
Phone: (407) 893-0133
Website: hsncfl.org
Email: info@hsncfl.org

Orlando Housing Authority
For public housing information in Orlando, please visit the Orlando Housing Authority
Phone: 407-895-3300
Website: orl-oha.org/

United Against Poverty
Program provides resources and support to possibly keep client(s) off the streets or out of shelters.
Phone: (407) 650-0774
Website: uporlando.org/

Samaritan Resource Center
Program provides a drop-in center for homelessness related services including food, shower facility, mail services, laundry services, clothing, case management and help with signing up for public assistance programs.
Phone: (407) 421-0600
Website: samaritanresourcecenter.org/

Covenant House Florida
Program provides homeless drop-in services.
Phone: (407) 482-0404
Website: covenanthousefl.org/orlando-services

Habitat For Humanity
Program provides roof replacements.
Phone: (407) 648-4567
Website: habitatorlando.org/

Florida Realtors
Program provides an online database of real estate properties that can be searched by property type, city, price, beds, baths, square footage, and land acres.
Phone: (407) 438-1400
Website: floridaproperties.floridarealtors.org/search

Second Chance Housing
Phone: (407)-813-2640
Website: schousinginfo.com/copy-of-our-properties

Operation New Hope
Program provides second chance programs to help people get back on their feet.
Phone: (904) 354-4673
Website: operationnewhope.org/find-hope/our-locations/orlando-2/

Senior Resource Alliance
Program provides specialized information and referral services for aging and disability issues.
Phone: (800) 963-5337
Website: seniorresourcealliance.org/

Orange County Emergency Rental Assistance Program
If you are behind in rent due to COVID-19, please contact Orange County’s Emergency Rental Assistance Program.
Phone: 311 or 407-836-3111
Website: ocfl.net/EmergencySafety/Coronavirus/EmergencyRentalAssistance.aspx

Heart of Florida United Way
For assistance with resources and information about other programs within the County, please contact United Way.
Phone: 2-1-1 or 407-839-4357
Text: Text your zip code to 898-211
Website: hfuw.org/gethelp/

Catholic Charities of Florida
This program assists individuals and families with emergency financial assistance.
Phone: (407) 658-1818
Website: cflcc.org/

Christian Service Center for Central Florida
This program provides financial assistance with rent payments.
Phone: (407) 425-2523
Website: christianservicecenter.org/

Salvation Army – Orange County
This program provides emergency financial assistance for rent, mortgage, or utility payments.
Phone: (407) 423-8581
Website: salvationarmyflorida.org/social-services/emergency-assistance-shelter/

Family Resource Program
This program offers crisis assistance.
Phone: (407) 836-6534 or (407) 836-8466
Website: orangecountyfl.net/FamiliesHealthSocialSvcs/FamilyResourceProgram.aspx

Legal Aid Society of the Orange County Bar Association
Provides quality legal services for the low-income residents, children, and disadvantaged groups with special legal needs in Orange County,
Phone: (407) 841-8310
Website: legalaidocba.org/
Email: info@legalaidocba.org

Community Legal Services
Community Legal Services provides professional legal aid to help low-income people protect their livelihoods, their health, and their families.
Phone: (800) 405-1417
Website: clsmf.org/

Attorney General (Rental Scams)
Office of Citizen Services
Phone: (866)-966-7266
Website: myfloridalegal.com/

Landlords are generally required to maintain rental units in compliance with applicable building, housing, and health codes which may include working plumbing and heating, pest control, locking doors and windows, and other requirements in accordance with Section 83.51, Florida Statutes. If a tenant has concerns about building condition issues, they may contact Orange County’s Non-Emergency Help & Info by dialing 311 or (407) 836-3111.

Orange County can only enforce codes for rental units located within unincorporated Orange County. If you are located within a municipality in Orange County, please refer to the list of resources below for the contact information for the city you reside in.

Unincorporated Orange County
Phone: 3-1-1 or (407)-836-3111
Website: orangecountyfl.net/neighborshousing/codeenforcement.aspx

City of Orlando
Phone: (407) 246-2686
Website: orlando.gov/Building-Development/Code-Enforcement/Report-a-Code-Violation

City of Apopka
Phone: (407) 703-1700
Website: apopka.gov/546/Report-a-Concern

Belle Isle
Phone: (407) 851-7730
Website: belleislefl.gov/

Town of Eatonville
Phone: (407) 623-8900
Website: townofeatonville.org/code-enforcement/

City of Edgewood
Phone: (407) 851-2820
Website: edgewood-fl.gov/code

City of Maitland
Phone: (407) 539-6200
Website: itsmymaitland.com/RequestTracker.aspx

City of Oakland
Phone: (407) 656-9797
Website: oaklandfl.gov/201/Code-Enforcement

City of Ocoee
Phone: (407) 905-3100
Website: ocoee.org/737/Citizen-Support-Center

Town of Windemere
Phone: (407) 876-2563
Website: town.windermere.fl.us/departments/code-enforcement/

City of Winter Garden
Phone: (407) 656-4111
Website: cwgdn.com/312/Community-Development

City of Winter Park
Phone: (407) 599-3235
Website: cityofwinterpark.org/services/online-services/at-your-request/

Tenants may obtain estimates of utility costs from service providers to understand the total cost of a rental unit.

Orange County Utility Department
Monday – Friday 8:00 a.m. to 5:00 p.m.
Phone: (407) 254-9850
Website: Orangecountyfl.net/Utilities

Orlando Utilities Commission (OUC)
Monday – Friday 7:00 a.m. to 6:00 p.m.
Phone: (407) 423-9018
Website: OUC.com/Customer-Support/contact-OUC

Duke Energy
Monday – Friday 7:00 a.m. to 7:00 p.m.
Phone: 1-800-700-8744
Website: Duke-Energy.com/Customer-Service

Florida Public Utilities
Monday – Friday 7:00 a.m. to 7:00 p.m.
Phone: 1-800-427-7712
Website: FPUC.com/emailus

Florida Power and Light (FPL)
Monday – Friday 7:30 a.m. to 4:30 p.m.
Phone: 1-866-263-9185
Website: FPL.com/rates

TECO Peoples Gas
Monday – Friday 7:30 a.m. to 6:00 p.m.
Phone: (407) 435-4662/1-877-832-6747
Website: Peoplesgas.com/contact

U.S. Department of Housing and Urban Development
If you believe your rights may have been violated, HUD encourages you to submit a complaint. Because there are time limits on when a complaint can be filed with HUD after an alleged violation, you should submit a complaint as soon as possible.
Phone: 800-669-9777 or 800-877-8339 (TTY)
Website: hud.gov/program_offices/fair_housing_equal_opp/online-complaint

Florida Commission on Human Relations
If you believe that you have been discriminated against in the rental housing market, you can submit a complaint by calling the phone number below or using the website for the Florida Commission on Human Relations.
Phone: (850) 488-7082
Website: fchr.myflorida.com/fair-housing

City of Orlando Human Relations Commission
If you believe that you have been discriminated against in the rental housing market and you are located within the City of Orlando, please contact the City of Orlando Human Relations Commission.
Phone: (407) 246-2122
Website: orlando.gov/Our-Government/Departments-Offices/Executive-Offices/Human-Relations

Heart of Florida United Way
Information hotline for emergency housing assistance; Veteran utility assistance; family support services;
Referrals for services through various non-profit agencies.
Phone: 2-1-1
Website: hfuw.org/gethelp/

Orange County ADA (American with Disabilities Act) Office
Phone: (407) 836-6568
Website: orangecountyfl.net/FamiliesHealthSocialSvcs/DisabilityServicesReferrals.aspx
Email: OfficeOnDisability@ocfl.net

Orange County Consumer Protection Division
If you feel that you have encountered deceptive rental practices, contact this office.
Phone: (407) 836-3111
Website: ocfl.net/NeighborsHousing/ConsumerProtection.aspx
Email: fraudhelp@ocfl.net

Orange County 311
Speak with a specialist that can connect you with the right department or agency within Orange County.
Phone: Dial 311 or 407-836-3111
Website: orangecountyfl.net/Home/311HelpInfo.aspx