Office of the Ombudsman

Complaints against Orange County departments, divisions, directors, managers are made with the Ombudsman

What Is The Office Of Ombudsman?

The Office of the Ombudsman receives complaints against Orange County departments, divisions, directors, managers and others alleging violations or infractions of Orange County’s Charter, Code of Ethics, Administrative Regulations or other set of rules or laws governing the operation of the County government.

Who Works With Complaints?

Upon receipt of those complaints, the Ombudsman determines if the complaint should be directed to one of the following:

  • Office of Professional Standards: Allegations of wrongdoing by a County employee.
  • Human Resources: Complaints of breach of policy, etc.
  • Orange County Comptroller’s Office: Allegations of fraud, waste and abuse.
  • State Attorney: Criminal allegations.


The Ombudsman will also receive management complaints or inquiries and will work on behalf of the citizen or employee to get them resolved with the county administration or department director. Finally, the Ombudsman is responsible for receiving and investigating whistleblower complaints. During her campaign and upon taking office, Mayor Teresa Jacobs pledged to instill ethics and transparency in the operations of Orange County. She believes in ensuring the citizens are afforded the most ethical government possible and that the employees are committed to promoting that philosophy.

Contact Us

Orange County Office of the Ombudsman
201 S Rosalind Avenue
Orlando, Florida 32801

Phone: (407) 836-9636

All e-mail sent to this address becomes part of Orange County public record. Comments received by our e-mail subsystem can be read by anyone who requests that privilege. In compliance with "Government in the Sunshine" laws, Orange County Government must make available, at request, any and all information not deemed a threat to the security of law enforcement agencies and personnel.