Get help paying your power bill in an emergency or weather related crisis. We can also help if you simply can't afford a larger than expected bill.
COVID-19 Emergency Assistance Available
LIHEAP Crisis Benefit may be used to connect or reconnect home energy and past due bills only. Citizens may receive two Crisis benefits for LIHEAP Fiscal Year.
LIHEAP Home Energy Credit may be used to help eligible households in meeting the costs of home energy. An emergency or crisis is not an eligibility requirement for this type of benefit. Citizen may receive one Home Energy Credit in a 12 month period.
This is used upon declaration or order by the Florida Department of Economic Opportunity, Governor or President, that a crisis or emergency exists due to weather-related conditions.
Need help with RENT?
Click here to see if you qualify for the Emergency Rental Assistance Program (ERAP)
You must be a legal resident of Orange County and have a gross household income no more than 150% of the Federal Poverty Income Guidelines. View Income Guideline Chart
Low Income Home Energy Assistance Program
2021 Household Income Guidelines
For eligibility, you must submit the following required documents with the energy bill assistance application:
You may apply by completing the FASTRACK ONLINE APPLICATION FOR ASSISTANCE, sign the application and upload all required documents from the document list above. All required documents must be uploaded at the time of the online application submission for consideration of services. Any incomplete applications without proper documentation will not be processed.
Due to COVID-19, our offices are not conducting face-to-face interviews. Fastrack Online Application available Monday – Wednesdays from 8 a.m. – 12 p.m. You may contact our office for alternative ways to apply.
The Orange County Emergency Rental Assistance Program (ERAP) is available to help tenants who have fallen behind on their rent due to COVID-19. This federally funded program can pay up to12 months of rental arrears and up to 3 months of future rent for a maximum of $30,000 for qualified households. If you were recently approved for LIHEAP Home Energy assistance, then you meet the household income requirement for ERAP. Simply provide your LIHEAP approval letter as proof of income when you apply. Learn more…
Community Action Division
2100 E Michigan Street
Orlando, FL 32806
Phone: (407) 836-7429
Fax: (407) 836-7439
Office Hours: Monday – Friday, 8:00 am – 5:00 pm