Orange County, Florida values diversity and welcomes input from all interested parties, regardless of cultural identity, background or income level. Moreover, the County believes that the best public policy and governmental services result from careful consideration of the needs of all of its communities and when those communities are involved in the public policy and governmental services decision-making process. Thus, the County does not tolerate discrimination in any of its programs, services, or activities. Pursuant to Title VI of the Civil Rights Act of 1964, 42 U.S.C. § 2000d et seq. (Title VI, and related laws and regulations), and Orange County, Florida Regulations and Standard Operating Procedures, the County will not exclude from participation in, deny the benefits of, or subject to discrimination any person on the grounds of race, color, national origin, sex, age, disability, religion, income, or family status.
Any individual who feels they have been discriminated against in any program or service provided by Orange County because of his or her race, color, national origin, under the provisions of Title VI of the 1964 Civil Rights Act, may file a complaint with the County’s Title VI Coordinator.
J. Ricardo Daye
Human Resources Director
450 E. South Street
Orlando, FL 32801
Title VI Written Complaint Form
The complaint can be filed using the complaint form above or the complainant may send an email to Access@ocfl.net that includes the following information:
If the complaint cannot be submitted in writing, the complainant should contact 3-1-1 (407-836-3111) for assistance. The Title VI Coordinator will respond to the complaint within 60 days and will take reasonable steps to resolve the matter. Should the County be unable to satisfactorily resolve the complaint, the Title VI/Nondiscrimination Coordinator will forward the complaint, along with a record of its disposition, to the appropriate federal and/or state authority for further processing.
Limited English Proficiency persons may not speak English as their primary language and may have a limited ability to read, speak, write or understand English and thus may be entitled to language assistance with respect to a particular type of service, benefit or encounter. If you or someone you know needs language assistance in their dealings with County government, contact the Title VI Coordinator at Access@ocfl.net or by calling 3-1-1 (407-836-3111) if assistance is needed.