Bill Payment Options

How to pay for water & other County utility services

WE’RE HERE TO HELP

We're here to help

Orange County Utilities understands the COVID-19 pandemic has impacted our customers. If you have fallen behind on payments and need help bringing your account current, please call us at 407-836-5515, Monday – Friday, 8 a.m. – 6:30 p.m. Service disconnections for nonpayment and late fees will resume Monday, September 28, 2020.

Your payments allow us to continue providing safe and reliable water services. Visit www.ocfl.net/PayUtilities to view your account balance and make secure payments.

For your convenience, the bill pay site is available 24/7 with:

  • Mobile-friendly platform
  • Enhanced security
  • Virtual wallet to store payment methods
  • One-time payment scheduling
  • Guest payment option
  • Convenient E-Bill and Auto Pay
  • Choose your communication preference: text, email, or phone call
  • View payment, billing, and consumption history

Ways To Pay

If you are paying a bill that is past due, please make your payment online at www.ocfl.net/PayUtilities or use our automated system at 407-836-5515, as you may have already been scheduled for disconnection for nonpayment.

Utilities Online Account
If you are using the Utilities Online Account for the first time, you must register by creating an online profile.

Through the Auto Pay Program
Enroll online in our Auto Pay program where your monthly bill amount will be automatically drafted from your credit card or bank account 10 calendar days after the billing date. Using Auto Pay means you won’t have to remember to pay your bill each month, and you will never be late or experience a service interruption due to nonpayment.

By mail
Send a check or money order along with your bill payment stub to: Orange County Utilities, P.O. Box 628068, Orlando, FL 32862-8068.

Over the phone
At no additional charge, you can make a payment using the automated system that accepts debit cards (with Visa or MasterCard logo), credit cards (Visa, MasterCard, American Express, and Discover), and e-checks (if your account is in good standing) 24 hours a day by calling (407) 836-5515.

At our office
As a precaution, the Orange County Utilities Administration Building at 9150 Curry Ford Road (on the southeast corner of Curry Ford Road and Econlockhatchee Trail in east Orlando) is currently closed to customers. Customers may still make a payment at the building’s drive-thru Monday through Friday, 8:00 a.m. to 5:00 p.m., via cash, check, money order, debit card (with Visa or MasterCard logo), or credit card (Visa, MasterCard, American Express, or Discover).

At a night drop box (for after hours payments)
We offer two drop box locations, one at the drive-thru on the west side of the Orange County Utilities Administration Building at 9150 Curry Ford Road and the other on the south side of the Orange County Administration Building at 201 South Rosalind Avenue. Payments placed in these drop boxes will be processed the next business day. Payment must be in the form of a check or money order (no cash).

Pay at Amscot®, Walmart®, or through Western Union®:
Please understand that each merchant charges extra fees and that Orange County Utilities may not receive your payment for up to 3 days.

  • Amscot®
  • Walmart®
  • Western Union® - Click “Find Locations” and enter a zip code in the “Search” field. Check “Convenience Pay” and click “GO.”

Bill Pay Site Frequently Asked Questions

If I don’t have an online profile, can I still make a payment online?

Yes, there is a new guest payment option available! However, creating a profile will allow you to take advantage of the other site features.

The system will let you know if you need to create a new profile or not when you log in with your previous username. In all cases, you will need to update your password with a new, more secure one. Creating a new profile is fast and easy to do.

We implemented a new self-service solution to enhance our customer’s experience. As a best practice and added security for our customers, you will need to update your password the first time you log in to the new system.

No. All existing Easy Pay (bank) and Auto Pay (credit card) customers have been seamlessly transferred over to our new system, and both programs now fall under Auto Pay. If you already have a login profile, then you will be prompted to create a new, more secure password. Banking information is displayed under Auto Pay.

For your protection, our customer service representatives no longer have the ability to take private payment information over the phone. However, payments can be made using our enhanced automated phone system at 407-836-5515.

For credit/debit cards: card number, expiration date, billing zip code, and (for credit cards only) the CVV number commonly found on the back next to your signature. For e-checks, you’ll need the account and routing numbers from your checking account. For all options, you will also need your Orange County Utilities account number. If you do not have your account number handy, please call from the phone number associated with your account so the system can access that information.

Although we do not have direct access to help you navigate through the automated phone system, we can verify that you have the correct account number and you are calling from the phone number associated with your account. Calling from the phone number associated with your account allows our system to directly access your account information for a better experience.

Any of our customer service representatives will be happy to help you navigate through the process of creating a new login profile, updating your profile, explaining how you can make a payment, adding a new payment source to your wallet, or using any of the many other online services. We are available by phone weekdays from 8:00 a.m. to 6:30 p.m.

No. More ways to pay are described above.

You can still pay at one of these participating locations; however, payments made to any of our associated third-party companies may take three to five days to transfer to our system. Direct payment through our enhanced automated phone system at 407-836-5515 or online are free of additional charges and the fastest methods.

Yes.

Yes.

If you have received a higher than normal bill due to perhaps a leak, pool fill, watering a new lawn, back-billing of service, or any other unforeseen issue, (only) the person named on the account may come to our office to make a partial payment and sign a document setting up a payment arrangement for the remaining balance. If you can't come to our office, one of our supervisors can go over your account with you over the phone.

If an account has entered into a delinquent status, the full balance payment will be required through any of our new enhanced payment systems.

Although Orange County Utilities staff is not able to take payments over the phone, please remember that our customer service representatives and their supervisors are more than happy to review your account and situation with you to see how we are able to assist.

In the unfortunate circumstance your service is disconnected, additional deposit, disconnection, and reconnection charges may apply as indicated on the red card notice. The computer and phone systems sometimes take more time to reflect the additional charges. All billed and pending charges are required to be paid for service reconnection. In some cases, the unbilled deposit and reconnection fee may be paid with your next bill, and the reconnection may be completed with payment of the past due bills and disconnection fee.

We will bill the deposit and initiation fee for starting new service on your first or next bill. If your existing account requires that a past due balance be paid before starting new service, we can activate your new service once the balance is paid, and you can add any new deposit or initiation fee needed to that payment as well.

Contact Us

Orange County Utilities
9150 Curry Ford Road
Orlando, FL 32825

Please send bill payments to:
Orange County Utilities
P.O. Box 628068
Orlando, FL 32862-8068

If your phone number has changed, please contact our office to update your information.

Email

Utilities.Information@ocfl.net

All e-mail sent to this address becomes part of Orange County public record. Comments received by our e-mail subsystem can be read by anyone who requests that privilege. In compliance with "Government in the Sunshine" laws, Orange County Government must make available, at request, any and all information not deemed a threat to the security of law enforcement agencies and personnel.

Call Center

(407) 836-5515 or toll free (800) 626-1140
(opt 2, opt 1, opt 0)
8:00 a.m. – 6:30 p.m. ET
Monday – Friday (excluding county holidays)

Credit/Debit Card &
E-check Payments

Automated

(407) 836-5515 or toll free (800) 626-1140
(opt 2, opt 1, opt 1)
24 hours a day, 7 days a week

Customer Service Fax

(407) 254-9698
24 hours a day, 7 days a week

Dispatch & After Hours Emergencies

(407) 836-2777
24 hours a day, 7 days a week

Environmental Compliance Surcharge Billing

(407) 836-5515 (opt 2, opt 1, opt 0)
8:00 a.m. – 5:00 p.m. ET
Monday – Friday (excluding county holidays)

Garbage & Recycling Hotline

(407) 836-6601
8:00 a.m. – 5:00 p.m. ET
Monday – Friday (excluding county holidays)

General Information
Automated

(407) 836-5515 (opt 2, opt 1, opt 2)
24 hours a day, 7 days a week

Lobby

Temporarily closed to customers as a precaution

Drive-thru
Teller

8:00 a.m. – 5:00 p.m. ET
Monday – Friday (excluding county holidays)

Mandatory Refuse
Billing

(407) 836-5515 (opt 2, opt 1, opt 0)
8:00 a.m. – 5:00 p.m. ET
Monday – Friday (excluding county holidays)

TDD Number
Deaf & Hard of Hearing

(407) 254-9977
24 hours a day, 7 days a week